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Shop with Confidence
If you are new to shopping on-line, don't hesitate – we all had our first time experience. We have gone to extensive lengths to make sure that SmartStore.com.au is a safe and secure site. Whether you are a first time or veteran online shopper, many of us are still very nervous about online shopping.
Will I ever receive my item? Will I get what I paid for? Are my credit card details secure?
The aim of this page is to make you feel a little more at ease when dealing with us here at smartstore.com.au.
We have been in the business long enough to know how to do things right. At SmartStore.com.au we ensure:
1) Top Customer Service- we are dedicated to providing top class customer service. If you have any questions please feel free to contact us at firstname.lastname@example.org. Emails are answered within 24 hours on business days.
2) 24 hr Email Response Guarantee - If you choose to email us, rest assured we respond promptly and efficiently to your customer service needs. Email us on email@example.com and we will get back to you within 24 hours on business days.
3) Phone Support - Unlike most other e-commerce companies, we do offer Telephone support because we understand its importance to the end consumer – to know that there is someone you can talk to on the other end.
4) Sensational Savings - All deals offered on this web site are well below retail prices in stores. In some cases our “Special Offers” and “Hot Deals” are up to 90% off the retail price! Have a browse through our current specials and grab a bargain today. Remember, we have very limited stock so don't miss out
5) Top Brands - Some of our big brand names include Toshiba, Uniden, Teac, TDK, Telefunken, Sanyo, Sony, Hoover, Pullman, Braun, Yamaha, Dinon, Rockwood and many more. When it comes to build quality, reliability and technology, many no-name brands simply don't make the cut.
6) Satisfaction Guarantee/Warranty - We stand-by the products we sell. Every product sold through this web site is covered by a 14 day satisfaction guarantee. Most of our products are also covered by manufacturers guarantee for your peace of mind.
Please refer to the individual product descriptions on our web site, as warranty terms differ from item to item. If you need assistance in making a warranty claim, please email us on firstname.lastname@example.org and we'll be happy to help
7) Secure Servers- We understand that security is very important and we take it very seriously. In order to protect credit card information, all of payments are conducted through our Verisign secure SSL server. Please read more about our security on this page below.
8) Fast Delivery with Nationwide Tracking - all our shipping includes full insurance, so if a parcel goes missing, you get a replacement or refund. Using Australia Post and other selected leading nationwide couriers (TNT, StarTrek, Couriers Please, Priority Road Express), our shipping is quick and safe so you have no risk and enjoy your purchase as soon as possible. In most cases signature is required upon delivery.
9) Various Payment Methods -
we offer several methods of payments including – direct deposit, cheque, money order, master card, visa card, bank card and paypal. Pickup (for cash payments only) from our Melbourne (Caulfield) premises is also available but you must email or call us prior to arrange.
Our Verisign payment processor uses secure server software (SSL) which is the industry standard and among the best software available today for secure e-commerce transactions. For more information on how we keep transactions safe & secure please click here
The key to our success has been foremost the dedication and professionalism of our staff, as well as a huge network of manufacturers and suppliers Australia and Worldwide with whom with have maintained a top class relationship which enables us to bring you great products at unbeatable prices 24x7. These great relationships were not established over night, we have been in the retail business now for over 20 years and made the hard decision to go on-line with our great range of products. We are committed to providing top class customer service and our fantastic feedback rating confirms this.
We are located in Melbourne , and our team consists of customer support staff, stock scouts, IT personnel, marketing and warehouse folks. Our team is constantly growing and evolving!
We realise that many of you (and rightly so) are very concerned about internet and payment security.
Shopping at SmartStore is 100% SECURE - GUARANTEED!
At SmartStore.com.au we use 256-bit encryption software. This is the highest form of encryption possible and this protects your details as they travel over the internet. Online shopping is generally safer than shopping in a conventional retail store. In retail stores, your credit details usually remain in the store and are seen by various staff before they reach the bank. In our store, our secure server ensures that only you and the bank see your credit details. This means less exposure for your private information.
Our secure server software (SSL ) is the industry standard and among the best software available today for secure e-commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. To recognise that our order form is secure, you will notice that when you arrive at our order-form page, on the bottom right hand side of your browser window, you can visibly see a padlock symbol. If you point your mouse over it, you will see that it recognises 256-bit encryption. Also, on that page, the internet address changes from http:// to https://. These changes show you that your browser has recognised that you have now arrived at an encrypted, secure page.
At SmartStore.com.au we are committed to providing you the best possible deals, at the best possible price. We believe in the experience being as seamless, automated and pleasant as possible.
Have a read of what some of our many happy customers had to say about us in the Testimonials page.
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